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| The following list of core values reflects what is truly important to
us as an organization. These are not values that change from time to time,
situation to situation or person to person, but rather they are the
underpinning of our company culture. Many people feel Masters Touch is an exciting
company of which to be a part and a very special place to work. These
core values are the primary reasons for this feeling. By maintaining these
core values we can preserve what has always been special about our company.
These core values are the soul of our company.
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| Commitment |
I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, and Culture of Masters Touch. I am committed to providing 100% Service and Quality to every customer. |
| Ownership |
I am responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change. |
| Integrity |
How I operate at Masters Touch is as important as what I accomplish. I manage business honestly and directly, accept responsibility for my actions, and follow through on commitments and promises. I communicate immediately if there are potential broken agreements. |
| Excellence |
Anything less than my best is not acceptable at Masters Touch. I understand there is a distinct difference between good mistakes (best effort, bad result) and bad mistakes (laziness, sloppiness, lack of effort). |
| Communication |
I remain upbeat at all times. I speak positively of my fellow team members, my clients, and Masters Touch in public and in private. I never engage in sarcasm or gossip. I greet and say goodbye to people using their first name. I always apologize for any mistakes first, then I focus on resolving the problem. I discuss concerns with individuals privately. I return all communications received by 5 PM the same day without fail. |
| Team Work |
I am a team player and a team leader. I understand that if Masters Touch does not work as a team we will all fail. I am able to change if what I am doing is not working in the context of the team. I listen carefully to others on the team. |
| Customer Focus |
I am customer driven. I am here to serve my customers, solve their problems, and satisfy all their needs. |
| Education |
I promise to learn something every day so I can improve Masters Touch and my life. I will continue to sharpen my saw so I'm ready for anything. I will teach other team members things I have learned. When asked, I will gladly learn something new as it will help me to be a better person and Masters Touch to be a better company. |
| Balance |
I understand that my family, social, physical, and spiritual life are as important as my Masters Touch life. I complete my work and important tasks in life first so that I may have quality time to myself. |
| Fun |
Work and Life should be FUN! My journey through both should be enjoyable, so I strive to create an atmosphere of fun and happiness so that those around me will enjoy it too! |
| The Golden Rule |
I am a believer in the Golden Rule. In all my dealings I will strive to be friendly and courteous, as well as fair and compassionate. |
| Community Service |
It is important to give back to the communities in which I work and live. I, along with Masters Touch, volunteer time and resources to support the community through charitable events and philanthropic programs. |
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